Here you will find answers to the most frequently asked questions. If yours is not listed, please write to us: contact@gtech-store.com<\/a> or WhatsApp +237 657 74 77 38<\/a>.<\/p>\n Add the desired products to the basket, click on "Place order", fill in your details (name, phone number, neighborhood) and choose your payment method from Orange Money, MTN MoMo, Cash on delivery or In-store pickup.<\/p>\n No, you can order as a guest. But creating an account gives you access to your history, your favorites, and the loyalty program. GTech Points<\/strong> (100 points offered upon registration).<\/p>\n Log in to your account \u2192 "My Orders". You can also use the page Order tracking<\/a> with your phone number and email address. We also send an SMS\/WhatsApp at each stage.<\/p>\n Yes, as long as the order hasn't been shipped. Contact us immediately via WhatsApp. +237 657 74 77 38<\/a> by specifying your order number.<\/p>\n Four modes: Orange Money Cameroon, MTN Mobile Money, Cash on Delivery<\/strong> (with prepayment of the 2,000 FCFA delivery fee) and In-store pickup<\/strong> (no online payment, everything is settled on site).<\/p>\n Yes. The site uses a certificate. SSL<\/strong> (Padlock icon in URL). Your Mobile Money transaction details are encrypted and securely stored. We never ask for your PIN.<\/p>\n At the payment stage, choose your network, make the transfer to the indicated number (#150# for Orange, *126# for MTN), note the transaction reference received by SMS, and then enter it in the form. We will verify and validate your order within a few minutes.<\/p>\n To avoid phantom orders (delivery drivers dispatched for no reason), we ask for Delivery fees to be paid in advance via Mobile Money<\/strong>. The cost of the items is then paid in cash upon receipt.<\/p>\n Not at the moment. But with in-store pickup, you can reserve your items and pay whenever you want (within 7 days).<\/p>\n 24 to 48 hours<\/strong> in Yaound\u00e9 for home delivery. For in-store pickup, your order is ready in approximately 2 hours<\/strong> \u2014 you will receive a text message as soon as it is available.<\/p>\n 2,000 FCFA fixed<\/strong> for any delivery in Yaound\u00e9, regardless of weight or amount. FREE<\/strong> for in-store pickup.<\/p>\n Not available for standard delivery. But contact us at +237 657 74 77 38<\/a> : we study on a case-by-case basis (Douala, Bafoussam, Bamenda, etc.) with a shipping service.<\/p>\n (1) Confirm the order without paying online, (2) receive a confirmation SMS, (3) come to the store with your order number<\/strong> + ID, (4) pay on site (cash, Orange Money, MTN MoMo). You can also present the QR code<\/strong> Printout generated upon confirmation.<\/p>\n The delivery driver will call you 30 minutes beforehand. If you're not home, they'll come back a second time (free of charge) the next day. After that, a fee may apply or the order may be switched to in-store pickup.<\/p>\n You have 7 days<\/strong> From the date of receipt, to report a defect or non-conforming product. See our refund policy<\/a> complete.<\/p>\n Send an email to contact@gtech-store.com<\/a> or a WhatsApp message with your order number and the reason. We will arrange the return free of charge.<\/p>\n Yes. All our items are covered by the manufacturer's warranty<\/strong>. For breakdowns outside the legal 7-day period, contact us: we will manage the exchange with the supplier.<\/p>\n Yes, at 100%. We work exclusively with official distributors (Samsung, Apple, Xiaomi, JBL, Baseus, Philips, Lenovo, etc.). No counterfeit products, ever.<\/p>\n For each 1,000 FCFA spent<\/strong>, you win 10 points<\/strong>. 1 point = 5 FCFA discount on your basket. Bonus: 100 points upon registration, 500 points per referral, 200 points on your birthday. Three levels: \ud83e\udd49 Bronze, \ud83e\udd48 Silver (1,000 points), \ud83e\udd47 Gold (5,000 points).<\/p>\n Log in to your account \u2192 \u00abGTech Points\u00bb \u2192 copy your referral link. When your friend signs up and places their first order, you earn 500 points.<\/p>\n Yes! Sign up for our newsletter to receive them first. And check out the section \ud83d\udd25 Promotions<\/a> in the shop.<\/p>\n Yes, if you entered your email address at checkout: three reminders (at 2 AM, 24 hours, and 72 hours). The second one includes a promo code 10%<\/strong> Valid for 7 days.<\/p>\n GBot is our intelligent assistant (AI Claude) that answers your questions 24\/7 about products, payment, delivery, and returns. Click on the \ud83e\udd16 icon in the bottom right corner of each page.<\/p>\n The site is a PWA (Progressive Web App)<\/strong>. On Chrome mobile, an "Install GTech Store" banner appears. Click on it to add it to your home screen \u2014 it will work like a real app, even offline for products you've already viewed.<\/p>\n Yes! Click on the \ud83c\uddeb\ud83c\uddf7 \/ \ud83c\uddec\ud83c\udde7 switcher in the top right corner.<\/p>\n \ud83d\udcde Phones: +237 657 74 77 38<\/a> And +237 671 12 96 11<\/a>\ud83d\uded2 Order & Account<\/h2>\n
How do I place an order on the GTech Store?<\/h3>\n
Do I need to create an account to place an order?<\/h3>\n
How can I track the status of my order?<\/h3>\n
Can I modify or cancel an order I've placed?<\/h3>\n
\ud83d\udcb3 Payment<\/h2>\n
What payment methods are accepted?<\/h3>\n
Is the payment secure?<\/h3>\n
How to pay with Orange Money \/ MTN Mobile Money?<\/h3>\n
Why 2000 FCFA in advance for cash on delivery?<\/h3>\n
Can I pay in installments?<\/h3>\n
\ud83d\ude9a Delivery & Pickup<\/h2>\n
What are the delivery times?<\/h3>\n
What are the delivery charges?<\/h3>\n
Do you deliver outside of Yaound\u00e9?<\/h3>\n
How does in-store pickup work?<\/h3>\n
What happens if I am not home for the delivery?<\/h3>\n
\ud83d\udd04 Returns & Warranty<\/h2>\n
What is the return policy?<\/h3>\n
How do I return a product?<\/h3>\n
Are my products guaranteed?<\/h3>\n
Are your products original?<\/h3>\n
\ud83c\udf81 Loyalty & Promotions<\/h2>\n
What is the GTech Points program?<\/h3>\n
How do I sponsor a friend?<\/h3>\n
Are there regular promotions?<\/h3>\n
I abandoned my shopping cart \u2014 will I receive an email?<\/h3>\n
\ud83e\udd16 Site & Support<\/h2>\n
What is GBot?<\/h3>\n
How do I install the website like an application?<\/h3>\n
Is the site available in English?<\/h3>\n
How can I contact you quickly?<\/h3>\n
\ud83d\udcac WhatsApp: +237 657 74 77 38<\/a>
\ud83d\udce7 Email: contact@gtech-store.com<\/a>
\ud83e\udd16 GBot (icon in the bottom right corner)
\ud83d\udccd Shop: Nkolfoulou, opposite Nickel Oil Station, Yaound\u00e9 \u2014 Mon-Sat 8am-7pm<\/p>\nHow do I report a security issue or an error on the site?<\/h3>\n