Returns and refund policy
At GTech Store your satisfaction comes first. Here is what to do if an item is not right for you.
Legal withdrawal period
You have 7 calendar days from delivery to report a faulty or incorrect product.
Return conditions
- Product in its original packaging, accessories included.
- Unused (beyond a reasonable check).
- Sent with your order number.
How to go about it
- Email contact@gtech-store.com or message us on WhatsApp at +237 687 89 87 10 with your order number and the reason for the return.
- We confirm within one working day and arrange the return.
- Once we receive and check the item, you get either:
- a free replacement if the fault is confirmed, or
- a full refund (items + delivery fee) within 3 to 5 working days by Orange Money or MTN MoMo.
What cannot be returned
- Personalised items (engraving, made-to-order cases).
- In-ear headphones once unsealed (for hygiene reasons).
- SIM cards, top-ups, digital subscriptions.
Warranty
The warranty period is shown on each product page. If an item fails after the 7 days, contact us: we handle the exchange with the supplier.
Some products carry no warranty, in particular screen protectors, cases and camera protectors. They are protective accessories: they are made to take knocks and scratches instead of the phone, and a cracked screen protector or a marked case has simply done its job. How they wear depends on fitting and everyday use, not on a manufacturing fault. If they arrive damaged or do not match your order, the 7-day period applies as for any item.