Frequently asked questions
Here are the answers to the questions we get most often. If yours is not here, write to us: contact@gtech-store.com or WhatsApp +237 687 89 87 10.
🛒 Orders & account
How do I place an order on GTech Store?
Add what you want to the cart, click “Checkout”, fill in your details (name, phone, neighbourhood) and choose how you want to pay: Orange Money, MTN MoMo, pay on delivery, or store pickup.
Do I need an account to order?
No, you can order as a guest. But an account gives you your order history, your wishlist, and the GTech Points loyalty programme (100 free points when you sign up).
How do I follow my order?
Log in to your account → “My orders”. You can also use the order tracking page with your order number and email. We send an SMS/WhatsApp at every step too.
Can I change or cancel an order I have placed?
Yes, as long as it has not shipped. Contact us straight away on WhatsApp at +237 687 89 87 10, quoting your order number.
💳 Payment
Which payment methods do you accept?
Four: Orange Money Cameroon, MTN Mobile Money, pay on delivery (with the delivery fee paid up front) and store pickup (nothing paid online, everything settled on site).
Is payment secure?
Yes. The site uses an SSL certificate (the padlock in the address bar). Your Mobile Money transaction references are encrypted and stored securely. We never ask for your PIN.
How do I pay with Orange Money / MTN Mobile Money?
At the payment step, pick your network, send the transfer to the number shown (#150# for Orange, *126# for MTN), note the transaction reference you get by SMS, then type it into the form. We check it and confirm your order within minutes.
Why pay the delivery fee up front with pay on delivery?
To avoid ghost orders — couriers sent out for nothing. So we ask for the delivery fee up front, by Mobile Money. The items themselves are then paid by Orange Money or MTN MoMo on arrival: the courier gives you the merchant code, and no cash changes hands.
Can I pay in instalments?
Not for now. But with store pickup you can reserve your items and come and pay whenever suits you, within 7 days.
🚚 Delivery & pickup
How long does delivery take?
24 to 48 hours in Yaounde for home delivery. For store pickup, your order is ready in about 2 hours — we text you as soon as it is available.
How much is delivery?
In Yaounde from 1,000 FCFA (Nkolfoulou 1,000, city 2,000, outskirts 2,500); other cities 7,000 to 10,000 FCFA depending on the region. FREE for store pickup.
Do you deliver outside Yaounde?
Yes, we ship anywhere in Cameroon through a coach agency (7,000 to 10,000 FCFA depending on the region). You can also call us on +237 687 89 87 10: we look at each case (Douala, Bafoussam, Bamenda and so on) with a shipping service.
How does store pickup work?
(1) Place your order without paying online, (2) get a confirmation SMS, (3) come to the shop with your order number and an ID, (4) pay on site (cash, Orange Money, MTN MoMo). You can also show the printable QR code generated at confirmation.
What if I am not home when the courier arrives?
The courier calls you 30 minutes ahead. If you are out, he comes back once more the next day, free of charge. Beyond that, a fee may apply or the order may switch to store pickup.
🔄 Returns & warranty
What is your returns policy?
You have 7 days from delivery to report a fault or an item that is not what you ordered. See our full refund policy.
How do I return a product?
Email contact@gtech-store.com or send a WhatsApp message with your order number and the reason. We arrange the return free of charge.
Are your products under warranty?
Most of them, yes: the warranty period is shown on each product page. For faults after the legal 7 days, contact us: we handle the exchange with the supplier. Screen protectors, cases and camera protectors carry no warranty: they are wear items, made to take the knocks instead of the phone.
Are your products genuine?
Yes, 100%. We work only with official distributors (Samsung, Apple, Xiaomi, JBL, Baseus, Philips, Lenovo and others). No counterfeits, ever.
🎁 Loyalty & deals
What is the GTech Points programme?
For every 1,000 FCFA you spend, you earn 10 points. 1 point = 5 FCFA off your cart. Bonuses: 100 pts when you sign up, 500 pts per referral, 200 pts on your birthday. Three tiers: 🥉 Bronze, 🥈 Silver (1,000 pts), 🥇 Gold (5,000 pts).
How do I refer a friend?
Log in to your account → “GTech Points” → copy your referral link. When your friend signs up and places a first order, you earn 500 points.
Do you run regular deals?
Yes! Sign up to our newsletter to hear about them first. And have a look at the 🔥 Deals section in the shop.
I left my cart behind — will I get an email?
Yes, if you entered your email at checkout: three reminders (after 2h, 24h and 72h). The second one includes a 10% promo code valid for 7 days.
🤖 Site & support
What is GBot?
GBot is our smart assistant (Claude AI). It answers your questions around the clock about products, payment, delivery and returns. Tap the 🤖 icon at the bottom right of any page.
How do I install the site as an app?
The site is a PWA (Progressive Web App). On Chrome mobile, an “Install GTech Store” banner appears. Tap it to add the site to your home screen — it then behaves like a real app, and the products you have already seen stay available offline.
Is the site available in English?
Yes — you are reading it. Use the 🇫🇷 / 🇬🇧 switcher at the top right to go back to French.
What is the quickest way to reach you?
📞 Phone: +237 687 89 87 10 and +237 650 77 77 73
💬 WhatsApp: +237 687 89 87 10
📧 Email: contact@gtech-store.com
🤖 GBot (icon at the bottom right)
📍 Shop: Nkolfoulou, opposite the Nickel Oil station, Yaounde — Mon–Fri 8am–7pm · Sat 9am–5pm
How do I report a security problem or a bug on the site?
Write to contact@gtech-store.com with “Security” or “Bug” in the subject line. We deal with those first.